Fat Jack Sports Service (“we,” “our,” or “us”) values your privacy. This Privacy Policy explains how we collect, use, share, and protect information when you visit our website, purchase services, subscribe to our communications, or access your personal client portal. By using our services, you agree to the practices described below.
1. Information We Collect
- Personal information: Name, email address, phone number, billing address, and payment details.
- Account information: Username, password, and security credentials used to access your personal portal.
- Transaction data: Purchase history, subscriptions, payments, and renewal activity.
- Technical data: IP address, device identifiers, browser type, operating system, and log-in activity.
- Communications: Customer service requests, messages, preferences, and feedback.
2. How We Use Your Information
- Provide, manage, and improve our services.
- Authenticate and secure your client portal account.
- Process payments and manage subscriptions.
- Detect and prevent fraud or unauthorized activity.
- Send service-related updates, newsletters, and promotional communications (you may opt out at any time).
- Analyze usage trends and improve site performance.
3. Client Portal Data Collection
When you use your personal client portal, additional information is collected to ensure secure and personalized access. This includes but not limited to:
- Login information (username, password, authentication details).
- Technical data (IP address, browser type, device identifiers, log-in times).
- Account activity (subscriptions, packages, payments, renewal history).
- User preferences and communications within the portal.
We use this data to:
- Secure your account and verify access.
- Manage your services and process payments.
- Protect against fraud and unauthorized use.
- Improve portal functionality and overall service experience.
We do not sell or rent portal-related information. It may only be shared with trusted service providers (such as payment processors, IT, or hosting partners) or as required by law.
4. Sharing of Information
We may share your information with:
- Service providers who perform services on our behalf (payment processors, hosting, analytics, IT support).
- Legal authorities when required to comply with laws, regulations, or legal requests.
We do not sell personal data to third parties ever.
5. Data Retention
We retain your information for as long as needed to provide services, maintain your account, or meet legal and regulatory obligations. If you close your account, we may retain limited information as required for fraud prevention, legal compliance, and business records.
6. Security
We use reasonable technical, administrative, and physical safeguards to protect your data. However, no system is 100% secure, and we cannot guarantee absolute security of your information.
7. Your Rights and Choices
Depending on your location, you may have the right to:
- Access the personal data we hold about you.
- Request corrections or updates.
- Request deletion of your data (subject to legal obligations).
- Opt out of marketing communications at any time.
To exercise these rights, please contact us at [email protected].
8. Cookies and Tracking
We may use cookies and similar technologies to improve website performance, remember your preferences, and analyze site traffic. You can adjust your browser settings to refuse cookies, but some features may not work properly.
9. Children’s Privacy
Our services are not directed to individuals under 18. We do not knowingly collect information from minors. If we become aware of such data, it will be deleted.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted here with a revised effective date.
11. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
Fat Jack Sports Service
Email: [email protected]
Website: https://fatjacksports.com